Teleios Safari's Privacy Policy
How We Protect Your Personal Information on Every Safari Journey
How we protect your personal information throughout your safari journey
At Teleios Safaris, your privacy and trust are extremely important to us. When planning a safari, we may need certain personal information to design your itinerary, confirm your bookings, arrange safari lodges, organise transfers, secure permits, and support you before, during, and after your journey.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, submit an enquiry, request a safari proposal, book a tour, travel with us, or communicate with our team.
We are committed to handling your information responsibly, securely, and respectfully, in line with applicable data protection laws and good business practice.
1. What Personal Information We Collect
When you enquire about or book a safari with Teleios Safaris, we may collect information that helps us plan and deliver your journey properly.
This may include:
- Full name, email address, phone number, and residential address
- Nationality, date of birth, gender, and passport details where required for bookings, permits, or travel arrangements
- Preferred safari destinations, travel dates, number of travellers, budget range, and travel style
- Accommodation preferences, rooming details, lodge requirements, and special occasion information
- Dietary requirements, allergies, mobility needs, medical considerations, or accessibility requests
- Emergency contact details
- Flight arrival and departure details for airport transfers and safari logistics
- Travel insurance details where required for emergency or supplier purposes
- Payment, billing, invoice, and booking information
- Communication shared through enquiry forms, email, WhatsApp, phone calls, consultations, reviews, or feedback forms
- Employment-related information if you apply for a role with Teleios Safaris
We only collect information that is relevant to planning your safari, managing your booking, protecting your safety, improving your experience, or meeting legal and operational requirements.
2. How We Use Your Information
We use your personal information to plan, confirm, manage, and support your safari experience.
This may include using your information to:
- Respond to your enquiry and understand the kind of safari you are looking for
- Create a personalised safari itinerary based on your interests, dates, budget, and travel style
- Reserve lodges, tented camps, hotels, guides, vehicles, activities, park entries, permits, and flights
- Arrange airport transfers, road transfers, domestic flights, charter flights, and ground handling
- Process deposits, payments, invoices, refunds, and booking confirmations
- Communicate important safari information before, during, and after travel
- Share necessary guest details with trusted safari suppliers, such as lodges, guides, airlines, park authorities, and transfer providers
- Support guest safety, emergency response, health considerations, and special assistance
- Manage dietary requirements, allergies, celebrations, honeymoon arrangements, family travel needs, or accessibility requests
- Improve our website, customer service, safari planning process, and guest experience
- Send newsletters, travel inspiration, offers, or updates where you have given consent
- Comply with immigration, tax, accounting, legal, safety, and regulatory obligations
We do not use your personal information for purposes unrelated to your enquiry, booking, travel experience, or relationship with Teleios Safaris.
3. Community & Conservation Impact
Teleios Safaris is committed to responsible safari travel that supports conservation, local communities, and meaningful guest experiences.
Where relevant, information you share with us may help us:
- Personalise visits to local communities, conservation areas, cultural experiences, or positive impact projects
- Coordinate responsible tourism activities included in your itinerary
- Understand guest interests in conservation, wildlife protection, community visits, or sustainable travel
- Track and improve the positive impact connected to safari journeys
- Communicate how your journey contributes to conservation and community initiatives
We only use this information where it is relevant to your itinerary, your stated interests, or our responsible tourism commitments.
4. Sharing Your Information
To arrange and deliver your safari, we may need to share limited personal information with trusted partners involved in your travel experience.
These may include:
- Safari lodges, tented camps, hotels, and accommodation providers
- Safari guides, driver-guides, trackers, rangers, local hosts, and ground representatives
- Airlines, charter companies, transfer providers, and ground handling teams
- National park authorities, conservation areas, permit offices, and border or immigration authorities where required
- Activity providers, such as gorilla trekking, chimpanzee trekking, walking safari, boat safari, balloon safari, cultural visit, or adventure activity operators
- Payment processors, banks, accounting providers, and booking systems
- Technology providers that help us manage enquiries, itineraries, communication, and customer support
- Insurers, legal advisers, government authorities, or regulators where required by law, safety, or compliance obligations
We only share the information necessary for the relevant service, booking, safety matter, or legal requirement.
We do not sell your personal information.
5. Data Transfers Outside the EEA
Safari travel often involves destinations, lodges, guides, airlines, and suppliers located outside the European Economic Area.
This means your personal information may be transferred to or processed in countries outside the EEA, including safari destinations in East Africa, Southern Africa, and other parts of Africa where your itinerary takes place.
For example, we may need to share your name, passport details, dietary requirements, arrival information, or permit details with a lodge, airline, park authority, transfer company, or local safari operator.
Where your information is transferred internationally, we take reasonable steps to ensure that it is handled securely and used only for the purpose of planning, confirming, or supporting your safari.
6. Security of Your Information
Teleios Safaris takes reasonable steps to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure.
We use appropriate physical, digital, and administrative safeguards, including restricted access to guest information, careful supplier communication, secure record handling, and responsible internal procedures.
However, no method of internet transmission, email communication, messaging platform, or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
7. Cookies & Website Tracking
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our safari content.
Cookies may help us:
- Improve website performance
- Understand which safari destinations, itineraries, and pages are most helpful
- Personalise website content where appropriate
- Analyse visitor behaviour and website traffic
- Improve enquiry forms, user experience, and safari planning resources
- Support advertising or remarketing where consent is required
You may adjust your browser settings to refuse or disable cookies. Some website features may not work properly if cookies are disabled.
Where required by law, we will request your consent before using non-essential cookies or marketing tracking technologies.
8. Your Rights
Depending on the data protection laws that apply to you, you may have rights regarding the personal information we hold about you.
These may include the right to:
- Access the personal information we hold about you
- Correct or update inaccurate or incomplete information
- Request deletion of your personal information, subject to legal, contractual, supplier, or operational obligations
- Object to certain uses of your information
- Withdraw consent for marketing communications
- Request restriction of processing in certain circumstances
- Request a portable copy of your personal data where applicable
- File a complaint with your local data protection authority
To exercise your rights, please contact Teleios Safaris using the details below.
Please note that some information may need to be retained where required for confirmed bookings, supplier records, accounting, legal compliance, dispute resolution, or safety purposes.
9. Retention of Personal Data
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy.
This may include retaining information to:
- Manage your safari enquiry or confirmed booking
- Provide pre-travel and post-travel support
- Keep accurate financial, tax, and accounting records
- Meet supplier, insurance, legal, or regulatory requirements
- Resolve disputes or respond to questions after travel
- Improve our services and guest experience
When your information is no longer required, we will delete it, anonymise it, or store it securely in accordance with applicable requirements.
10. Contact Us
or questions about this Privacy Policy or to exercise your privacy rights, please contact us:
Email: privacy@teleiossafaris.com
Mail: Data Privacy Officer, Teleios Safaris
You may also contact us through the enquiry form or contact details provided on our website.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, safari operations, suppliers, technology, or legal requirements.
Any updates will be posted on this page. Where appropriate, we may also update the effective date of the policy.
We encourage you to review this page occasionally so that you remain informed about how we protect your personal information.
Teleios Safaris is committed to protecting your privacy while creating safe, meaningful, and well-planned safari experiences across Africa.
